2+ day, 21+ hour ago   (469+ words) By Robert A. Rauch, CHA Group business is climbing back toward its pre-pandemic share of hotel demand, and fall is when most group sales teams do their heaviest booking of the year. In my experience, a strong hotel group sales strategy…...

5+ day, 17+ min ago   (513+ words) Turn upgrade opportunities into better guest experiences and incremental revenue Kennedy asserts that guests largely ignore pre-arrival upsell offers and that staff-led upselling succeeds at two key service points: initial booking or reconfirmation calls and front desk interactions at check-in....

4+ day, 22+ hour ago   (412+ words) For the last few years, AI in hotels has mostly been an advisor. It analyzed, it forecasted, it recommended, and a human decided what to do. That arrangement felt safe, because an advisor you can ignore. If the recommendation was…...

5+ day, 9+ min ago   (305+ words) Thirty years of running independent hotels, rebuilt into one cloud platform. Booth 419, plus a show-floor session on what a guest is really worth. CLEARWATER, Fla., September 8, 2026 roommaster, the cloud-native hotel platform trusted by thousands of independent hotels for more than…...

1+ week, 5+ day ago   (391+ words) The transaction moved into the conversation this week. Here is what that means for a hotel that was not invited, and what to do about it. For a long time, the conversation about AI and hotels has been about discovery....

1+ week, 5+ day ago   (604+ words) Hilton-approved IRIS platform brings seamless mobile ordering, convenient access to guest information and enhanced service experiences to one of Thailand’s most prestigious luxury hotels. Waldorf Astoria Bangkok is launching a Hilton-approved digital guest directory and in-room mobile ordering powered by…...

1+ week, 6+ day ago   (98+ words) What McKinsey's Technology Trends Outlook 2025 Means for Hospitality's Next Eighteen Months Equity investment in agentic AI, 2024 Growth in agentic AI job postings, 2023–24 Using AI in a function / fully mature in deployment "Agents won't just automate tasks — they'll reshape how work…...

1+ week, 6+ day ago   (254+ words) ExplorUS selects Cloudbeds to streamline lodging operations across its 200+ park destinations. The move consolidates six core technology platforms into a single system, enabling clearer portfolio performance insights and improved revenue, occupancy, and guest engagement. The partnership balances the need for…...

2+ week, 5+ day ago   (941+ words) Guests no longer expect to search for information. They expect it to be instantly available to them in a matter of clicks. Think about the last time you stayed in a hotel. Did you flick through a printed compendium to…...

2+ week, 6+ day ago   (176+ words) Google is the brochure rack; AI is the concierge. David Lund is The Hotel Financial Coach, an international hospitality financial leadership pioneer. He has held positions as a Regional Financial Controller, Corporate Director and Hotel Manager with Fairmont Hotels for…...